How Tos

Factory Reset

  1. Completely power off the system

  2. Press the power button and immediately start tapping Esc to get into the Grub menu

  3. Use the arrow keys to select “Restore Factory Settings” and press Enter

    1. Press 1 then Enter to retain user files; OR

    2. Press 2 then Enter to completely erase the laptop

  4. Follow any additional instructions on screen


Disk Scan

  1. Completely power off the system

  2. Press the power button and immediately start tapping Esc to get into the Grub menu

  3. Use the arrow keys to select “Perform a Disk Scan” and press Enter

  4. Follow any additional instructions on screen


Check Ubermix Version

Technical Users

  1. Press Ctrl + Alt + T to open a terminal window

  2. Type lsb_release -d then press Enter

  3. “ubermix 4.03lv2 (Ubuntu 18.04 LTS)” is Version 4.02

Non-Technical Users

  1. Click on the small updater icon in the upper-right corner of the screen, to the left of the power menu and battery indicator

  2. Look for “Version: ubermix (…)”

  3. “ubermix 4.03lv2 (Ubuntu 18.04 LTS)” is Version 4.02


Set Clock

  1. Click the Applications button in the Dock

  2. Type “clock” and hit Enter to view “Date & Time Settings”

  3. Turn “Automatic Date & Time” off by clicking on the slider to the right

  4. Click on the date/time shown below the sliders, and change to be the correct date and time

  5. Turn “Automatic Date & Time” back on, as well as “Automatic Time Zone”


Install/Update Ubermix

  1. Completely power off the system

  2. Insert Ubermix install key

  3. Press the power button and immediately start tapping F2 to get into the BIOS

  4. Use the arrow keys to navigate to the “Main” tab

  5. Switch “Network Boot” to “Enabled” if it isn’t already

  6. Press F10, then Enter to save settings

  7. Begin tapping F12 to get to the boot menu

  8. Use the arrow keys to select the USB device (usually called USB FDD or USB HDD) and press Enter

  9. (Optional) Reset Disk Partition. This will erase everything on the laptop

    1. Press 5 then press Enter for expert options

    2. Press 4 then press Enter, type yes, and press Enter to reset the primary disk partition

    3. Press Enter once more to return to the main menu

  10. Press option 1 to Easy Image and Enter to continue

  11. Type yes then Enter to continue

  12. B118 ONLY Type uefi then Enter to continue

  13. Press Enter twice to restart

  14. Enter BIOS Setup to ensure correct BIOS Settings


Enter BIOS Setup

  1. Completely power off the system

  2. Press the power button and immediately start tapping F2 on the keyboard

Note: The key you need to tap will vary based on hardware


Disable Secure Boot

Note

If on a B118 with Secure Boot enabled, please see Secure Boot Enabled

  1. Enter BIOS Setup

  2. Use the arrow keys to navigate to the “Security” tab

  3. Use the arrow keys to select “Set Supervisor Password”

  4. Enter “1” twice

  5. Navigate to the “Boot” tab

  6. Select “Secure Boot” and use the arrow keys to disable it

  7. Go back to the “Security” tab

  8. Select “Set Supervisor Password”

  9. Enter “1” once and press enter 3 times to disable the password

  10. Press F10 then Enter to save and exit


Reset BIOS Password (Does not work for B118)

  1. Use the UMC BIOS Reset Tool to get the Unlock Key

  2. Enter the Unlock Key as stated on UMC2, and enter BIOS Setup

  3. Use the arrow key to move to the Security tab.

  4. Press Enter to set the Supervisor Password

  5. Enter the Unlock Password once more

  6. Press Enter four times to clear the password

  7. Press F10 then Enter to save and exit


NEW Update BIOS (Automatic)

Note

If on a B118 with Secure Boot enabled, please see Secure Boot Enabled

  1. Plug the system in to power

  2. Insert the BIOS update key

  3. Switch “Network Boot” to “Enabled” on the “Main” tab

  4. Disable “Secure Boot” on the “Boot” tab (if on a B115 or B117, make sure “Boot Mode” is set to UEFI)

  5. Press F10, then Enter to save settings

  6. Begin tapping F12 to enter the boot menu

  7. Use the arrow keys to select the “USB Device” and press Enter

  8. The Windows loading icon will appear below the laptop logo. This is normal.

  9. A Command Prompt window will appear with some automated commands running.

  10. This BIOS update key is automated, so just read the prompts and either:

    1. Press Enter to continue with the update process

      1. The computer will be automatically checked to make sure it is plugged into a charger and the battery is at or above 30%

      2. You will be prompted to plug in the charger if it isn’t already

      3. If the battery is below 30%, you will be asked to wait, with Current Charge prompts appearing with the current percentage (multiples of 5%)

    2. OR press x to cancel and shutdown the computer

  11. Enter BIOS Setup once again

  12. Use the arrow keys to correct BIOS Settings

  13. Press F10 then Enter to save the settings

Update BIOS (Lazesoft)

Note

If on a B118 with Secure Boot enabled, please see Secure Boot Enabled

  1. Plug the system in to power (NOTE: The battery must be charged to at least 30%, or the BIOS update will not initiate!)

  2. Insert the BIOS update key

  3. Switch “Network Boot” to “Enabled” on the “Main” tab, if it isn’t already

  4. Disable “Secure Boot” on the “Boot” tab (if on a B115 or B117, make sure “Boot Mode” is set to UEFI)

  5. Press F10, then Enter to save settings

  6. Begin tapping F12 to enter the boot menu

  7. Use the arrow keys to select the “USB Device” and press Enter

  8. The Windows loading icon will appear below the laptop logo. This is normal.

  9. When prompted with a black screen and white text, press Enter on the “Lazesoft LiveCD” option

    bios1

    Note

    You will need to plug in an external mouse or switch Trackpad to Basic in order to use the booted USB. Trackpads do *NOT* work in Advanced mode!

  10. Once the “Lazesoft Recovery Suite” boots up, click on the “Start” button and select “Run”

    bios2 bios3

  11. Click on “Browse…”, navigate to the “LAZESOFT” drive(The window usually opens to this by default), and select the proper BIOS version for the device. All BIOS versions will be labelled with their appropriate device model and BIOS version number. (ie. B118-107AD.exe)

    bios4

  12. Click “Open” to return to the previous window, then click on “OK” to begin the update process.

    bios5 bios6

    1. The system will reboot during this process and the screen will flash multiple times.

  13. Enter BIOS Setup once again

  14. Use the arrow keys to correct BIOS Settings

  15. Press F10 then Enter to save the settings


DMI Tool Usage

Warning

If not followed exactly, the device will report inaccurate information to UMC2.

  1. Boot into the DMI USB key, select “DPK Injection 64-bit” and hit Enter

    dmi1

  2. Allow the tool to fully boot (it runs on WindowsPE, so it may take a minute to complete boot)

  3. At the login screen, enter the following credentials:

    1. Location: 219447

    2. Account: administrator

    3. Password: 219447admin

    dmi2

  4. Select “Field Service”

    dmi3

  5. In the left-hand form, fill out the following fields:

    1. Manufacturer Name: Acer

    2. Product Name: TravelMate Spin B118-RN OR TMB117-M

    3. Product SN: (Laptop Serial Number)

  6. In the right-hand form, fill out the following fields:

    1. OS Type: Linux

    2. Call ID: (UMC Ticket # OR ASP Ref #)

    dmi4

  7. Then select “RDPK Inject” and wait for it to complete:

    dmi5

  8. Tap on “Exit”:

    dmi6

  9. Press “Yes” to shutdown the laptop:

    dmi7