Hardware Resets


  1. Shut down your Mac.
  2. Turn on your Mac while holding down the Command(⌘) + Alt/Option + P + R keys.
  3. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  4. Release the keys and allow the computer to boot normally.

SMC Reset

  1. Shut down your Mac.
  2. Turn on your Mac while holding down the Shift + Control + Alt/Option keys.
  3. Hold these keys until the computer restarts. (On a Macbook Pro, you will see the white LED flash on the front of the laptop. Macbook Airs have no indicator.)

Projector Resolution

When connecting your Macbook laptop to a projector, your laptop screen may change resolution to match the projector's hardware, however this may not always result in a very usable laptop display. Below are instructions on changing the resolution to something more manageable.

  1. Click on the Apple symbol and open "System Preferences".
  2. Find and select the "Displays" option.
  3. You should see two windows - one for the "Built-in Display" and one for the projector.

    a. In the "Built-in Display" window, next to "Resolution", select "Scaled" and choose "1280 x 800".

  4. Your resolution should now be more manageable, and ready for use when projecting.

Display Mirroring

  1. Plug in the adapter for your projector, and turn on your projector.
  2. Open System Preferences, and navigate to Display Settings:


  3. Check the box labelled "Mirror Displays". Here is what it looks like before:


  4. And here is what it looks like after:


CAASPP Install on Student's Laptops

Find version of MacOS

  1. Click Apple icon in upper-left
  2. Click "About This Mac"
  3. Ensure version is between 10.9 and 10.14

Download CAASPP browser and Secure Profile from the CAASPP site

  1. Secure Profile:
  2. Secure Browser:

Disable Keyboard Shortcuts

  1. Open System Preferences
  2. Disable Keyboard Shortcuts

    a. Navigate to Keyboard

    b. Navigate to the "Shortcuts" tab

    c. Uncheck all options under Mission Control

    d. Uncheck all options under Screenshots

  3. Disable Mission Control

    a. Navigate to Mission Control

    b. Uncheck all settings and set shortcuts to "-"

  4. Disable Siri

    a. Navigate to Siri

    b. Uncheck "Enable Ask Siri"

iCloud / iMessage Tutorials

Summary: This guide shows you how to remove iCloud and/or iMessage Syncing between your personal devices and your Las Virgenes issued Macintosh Laptop.

Background: Many staff use the iCloud and IMessage sync features with their personal devices and their Las Virgenes issued Macintosh Laptop. While this may help provide you a unified experience, you may be unaware of potential issues.

When you use iCloud sync, it will can copy the following to ALL of your devices:

  • Browser History
  • Documents
  • Photos
  • Saved passwords
  • Calendars
  • Contacts
  • SMS/iMessages

Should someone visit, send, or add inappropriate content to one of your personal devices, that content will automatically add to your Las Virgenes issued Macintosh Laptop. Depending on the nature of the content added, it can be a violation of staff policy.

As always, please use your professional judgement. Below are instructions on how to sign-out of your iCloud and your iMessage accounts on your Las Virgenes issued Macintosh Laptop.

How to Sign Out of iCloud

Click image for Video Tutorial

  1. Click the Apple icon in the upper left corner of your screen and click on System Preferences


  2. Click on the iCloud icon


  3. Uncheck all of the services listed. You have to scroll down to uncheck every option.


  4. After un-checking the options, click on the Sign Out button on the left


How to Sign Out of iMessage

Click image for Video Tutorial

  1. Click to open Messages application


  2. In the top menu bar, select Messages and click on Preferences


  3. Click on Accounts


  4. Select your iMessage Account in the left menu bar, and click on Sign Out