Install Rosetta (for MDM Support)

Summary: The new Macbook Air laptops with the M1 processor require Rosetta to run certain applications, including the Jamf/Munki automation tools we use to deploy applications and scripts to Mac systems. Please follow the below instructions (also in GIF form) to ensure Rosetta is installed.


  1. Open the Applications folder
  2. Right-click on Safari and click Get Info
  3. Tick the checkbox labelled "Open using Rosetta"
  4. Close the Info window
  5. Double-click on the Safari app to start it
  6. If prompted to install Rosetta, click "Install"
  7. Wait for the installation to complete, then click "Done"

Terminal Installation:

Alternatively, if you're feeling tech-savvy, you can run the following command in a Terminal window to install Rosetta: /usr/sbin/softwareupdate --install-rosetta --agree-to-license

Microsoft Office Upgrade

Summary: I have been made aware of a Microsoft Office update issue going on after applying a new MacOS update. There is an installer that can be used to install the latest working version of Office 2019 on MacOS computers. The download link is provided at the bottom of this article

A few notes:

  • Please do not install any Office 365 software

  • Office 2019 updates use the Microsoft Updater, a utility that comes with the Office 2019 install

    It should prompt automatically when updates become available, but they can be checked for manually by opening Microsoft Updater

  • If you are running MacOS 10.9-10.13, please visit the App Store to download the upgrade to the latest version of MacOS

Office 2019 Download Link: Google Drive Download Link

Installation: To install, simply download the file and double-click it. Follow the prompts on your screen until the installation completes (it will take a few minutes). After the installation is complete, you should find the array of Office apps in your Applications folder.

For further technical troubleshooting and assistance, please email with any specific questions.

Hardware Resets


  1. Shut down your Mac.
  2. Turn on your Mac while holding down the Command(⌘) + Alt/Option + P + R keys.
  3. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  4. Release the keys and allow the computer to boot normally.

SMC Reset

  1. Shut down your Mac.
  2. Turn on your Mac while holding down the Shift + Control + Alt/Option keys.
  3. Hold these keys until the computer restarts. (On a Macbook Pro, you will see the white LED flash on the front of the laptop. Macbook Airs have no indicator.)

Projector Resolution

When connecting your Macbook laptop to a projector, your laptop screen may change resolution to match the projector's hardware, however this may not always result in a very usable laptop display. Below are instructions on changing the resolution to something more manageable.

  1. Click on the Apple symbol and open "System Preferences".
  2. Find and select the "Displays" option.
  3. You should see two windows - one for the "Built-in Display" and one for the projector.

    a. In the "Built-in Display" window, next to "Resolution", select "Scaled" and choose "1280 x 800".

  4. Your resolution should now be more manageable, and ready for use when projecting.

Display Mirroring

  1. Plug in the adapter for your projector, and turn on your projector.
  2. Open System Preferences, and navigate to Display Settings:


  3. Check the box labelled "Mirror Displays". Here is what it looks like before:


  4. And here is what it looks like after:


CAASPP Install on Student's Laptops

Find version of MacOS

  1. Click Apple icon in upper-left
  2. Click "About This Mac"
  3. Ensure version is between 10.9 and 10.14

Download CAASPP browser and Secure Profile from the CAASPP site

  1. Secure Profile:
  2. Secure Browser:

Disable Keyboard Shortcuts

  1. Open System Preferences
  2. Disable Keyboard Shortcuts

    a. Navigate to Keyboard

    b. Navigate to the "Shortcuts" tab

    c. Uncheck all options under Mission Control

    d. Uncheck all options under Screenshots

  3. Disable Mission Control

    a. Navigate to Mission Control

    b. Uncheck all settings and set shortcuts to "-"

  4. Disable Siri

    a. Navigate to Siri

    b. Uncheck "Enable Ask Siri"

iCloud / iMessage Tutorials

Summary: This guide shows you how to remove iCloud and/or iMessage Syncing between your personal devices and your Las Virgenes issued Macintosh Laptop.

Background: Many staff use the iCloud and IMessage sync features with their personal devices and their Las Virgenes issued Macintosh Laptop. While this may help provide you a unified experience, you may be unaware of potential issues.

When you use iCloud sync, it will can copy the following to ALL of your devices:

  • Browser History
  • Documents
  • Photos
  • Saved passwords
  • Calendars
  • Contacts
  • SMS/iMessages

Should someone visit, send, or add inappropriate content to one of your personal devices, that content will automatically add to your Las Virgenes issued Macintosh Laptop. Depending on the nature of the content added, it can be a violation of staff policy.

As always, please use your professional judgement. Below are instructions on how to sign-out of your iCloud and your iMessage accounts on your Las Virgenes issued Macintosh Laptop.

How to Sign Out of iCloud

Click image for Video Tutorial

  1. Click the Apple icon in the upper left corner of your screen and click on System Preferences


  2. Click on the iCloud icon


  3. Uncheck all of the services listed. You have to scroll down to uncheck every option.


  4. After un-checking the options, click on the Sign Out button on the left


How to Sign Out of iMessage

Click image for Video Tutorial

  1. Click to open Messages application


  2. In the top menu bar, select Messages and click on Preferences


  3. Click on Accounts


  4. Select your iMessage Account in the left menu bar, and click on Sign Out